Privacy Policy
Many years of experience in flooring and tiling work.
Privacy Policy of Superior Floor
At Superior Floor, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect the personal data you provide to us when engaging with our services. By using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
Superior Floor collects both personal and non-personal information in connection with our services. The types of information we may collect include:
●Personal Information: This includes information such as your name, email address, phone number, residential or business address, and any other information that you
provide to us when filling out forms, scheduling consultations, or communicating with us.
●Non-Personal Information: This includes non-identifiable data such as browser type, IP address, operating system, and the pages you visit on our website.
2. How We Collect Your Information
We collect information through several methods, including:
●Website Forms: When you fill out our contact form or consultation request form, we collect the information you submit.
●Direct Communication: If you contact us via phone, email, or other communication methods, we may collect and store your information as part of our communication records.
●Cookies and Tracking Technologies: We may use cookies and similar technologies to track user behavior on our website and improve your experience.
3. Use of Your Information
Superior Floor uses the information we collect for the following purposes:
●Service Provision: To provide you with the tiling services you request, including consultation, project management, and post-service follow-ups.
●Customer Support: To respond to inquiries, resolve issues, and communicate with you about your project.
●Marketing Communications: With your consent, we may send you newsletters, promotions, and updates about our services.
●Internal Business Operations: For analysis, reporting, and improving our business operations and service offerings.
●Legal Compliance: To comply with legal obligations, including record-keeping and reporting requirements.
4. Data Sharing and Disclosure
Superior Floor respects your privacy and will not share, sell, or rent your personal information to third parties except under the following circumstances:
●Service Providers: We may share your information with trusted service providers who assist us in delivering our services (e.g., payment processors, subcontractors, IT service providers). These third parties are required to maintain the confidentiality of your data.
●Legal Requirements: We may disclose your information when required by law, such as in response to a court order, legal process, or government request.
●Business Transfers: In the event of a merger, acquisition, or sale of Superior Floor, your personal information may be transferred to the new ownership as part of the transaction.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the retention period expires, your data will either be securely deleted or anonymized.
6. Your Rights
As a user of our services, you have the following rights regarding your personal data:
●Right to Access: You may request a copy of the personal information we hold about you.
●Right to Rectification: You may request corrections to any inaccurate or incomplete personal data.
●Right to Erasure: You may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
●Right to Restriction of Processing: You may request that we restrict the processing of your personal data under certain conditions.
●Right to Data Portability: You may request that we transfer your personal data to another organization or directly to you in a structured, commonly used format.
●Right to Object: You may object to the processing of your personal data for direct marketing purposes.
If you wish to exercise any of these rights, please contact us at the details provided below.
7. Data Security
Superior Floor implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online transmission of data can be guaranteed as 100% secure. While we strive to protect your personal data, we cannot ensure or warrant the security of any information transmitted to us online.
8. International Data Transfers
As Superior Floor is based in Singapore, your personal information will be processed and stored within Singapore. By using our services, you consent to the transfer of your data to Singapore, where it will be handled in accordance with this Privacy Policy and applicable laws.
9. Changes to This Privacy Policy
Superior Floor reserves the right to update or modify this Privacy Policy at any time. We will notify you of any significant changes by posting the updated policy on our website and indicating the date of the last revision. Your continued use of our website and services after such changes constitutes your acknowledgment of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:
Superior Floor7030 Ang Mo Kio Ave 5, #07-59 Northstar,Singapore 757048Email: info@superiorfloorpte.com
Thank you for trusting Superior Floor with your tiling needs. Your privacy and data protection are of utmost importance to us.